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Sales Order / Delivery Note - quantity stays at zero (FA 2.3.22)

We have this issue too now which didn't happen to us in the past years. For a number of products, when we input Delivery note, no matter what quantity we input, it will become zero. Then we will have to edit the line again to update the quantity. This is causing a lot of trouble as we will have to input 2 times to make the quantity right.

This position after input on DN always come as zero "null" quantities. It doesn't happen to all products but only some (not a few) products.

What should we do to fix this? Thank you very much.

Our company have been using FA as the inventory and invoice management system. Our current process is our sale team place orders in FA after receiving orders from clients through email or phone call. We are looking for someone who can help build a web based tool for our clients to place orders directly by themselves and the orders will automatically be placed in our FA system.

Requirements are as follows:

1. The interface must be user friendly for our clients so we can encourage them to place orders through there

2. Orders placed through the web ordering tool will be created as sale orders in our usual FA system. The corresponding coverage sale person should get notified and then review the sald order. The sale person should be able to amend the sale order - edit price/quantity, delete or add items. After review, the sale person can confirm the order and issue delivery note and invoice as usual.

3. Each client should have an unique login to the web ordering tool. Under each login, we will need to have an unique price list of various items. We have over a thousand items on shelf. The corresponding sale person should be able to amend the price list at any time

4. The web tool should support multiple languages (at least 2 languages for now)

5. Clients should be able to create their own profile under their own login credentials - including company details, default delivery address, alternative delivery addresses, contact numbers etc. Sale team should be able to add/update these details at the back end too

6. The web tool doesn't need any payment gateway. No payment is required at the point of placing order on this web tool as clients will pay us separately through the usual external channels

These are the primary requirements. We look forward to receiving offers from the experienced FA programmers here

I understand that in Forms Set Up, if you set a number format for Next Reference, each time when you generate a new document, let's say an invoice, the Invoice Number will increase by 1 the next time.

However, we are facing the issue that we often have the situation that more than 1 user are trying to generate invoices at the same time. All users get the same assigned invoice number. And then the first user finishes the generation process earlier and his invoice can be confirmed with that invoice number. And when the second user finishes the process, he will get alerted that 'your invoice number has already been used'

This is causing us issue so we can use sequential number.

Is it possible to avoid this? Thank you.

Is it possible we set a default email address for emailing delivery note?

i.e. unless we override with a dedicated email in Customer or Customer Branch setting, delivery note can be emailed to this default address when we press 'Email Delivery Note'

Thank you.

We have been using Stock Check Sheets under Inventory Report everyday.

However, since 3 weeks ago, when I try to generate a full Stock Check Sheets under Inventory Report, it always fails (only see the circle keeps spinning and later becomes an orange exclamation mark)

However, if i generate the Stock Check Sheets one category by category, the report can be generated and the report looks perfect.

The full Stock Check Sheets used to work perfectly before. Any ideas what are causing issue and how fix this? Thank you.

May I know how I can add 'Delivery from Location' or 'Location Code' in Delivery Note?

Thank you.