• From: UAE, Dubai, Hong Kong
  • Registered: 12/07/2014
  • Posts: 40

Topic: Sales Order / Delivery Note - quantity stays at zero

Sales Order / Delivery Note - quantity stays at zero (FA 2.3.22)

We have this issue too now which didn't happen to us in the past years. For a number of products, when we input Delivery note, no matter what quantity we input, it will become zero. Then we will have to edit the line again to update the quantity. This is causing a lot of trouble as we will have to input 2 times to make the quantity right.

This position after input on DN always come as zero "null" quantities. It doesn't happen to all products but only some (not a few) products.

What should we do to fix this? Thank you very much.

  • From: UAE, Dubai, Hong Kong
  • Registered: 12/07/2014
  • Posts: 40

Re: Sales Order / Delivery Note - quantity stays at zero

Anyone who can advise which codes I should look into for this issue? Much appreciated.

  • From: UAE, Dubai, Hong Kong
  • Registered: 12/07/2014
  • Posts: 40

Re: Sales Order / Delivery Note - quantity stays at zero

@apmuthu can you help? Thank you.

  • From: Singapore, India, Chennai
  • Registered: 05/02/2009
  • Posts: 6,160

Re: Sales Order / Delivery Note - quantity stays at zero

Firstly, you are using a very old version of FA. The last version in the FA 2.3.x series is FA 2.3.26 which may have addressed some of the issues till then.

Secondly, check if the PHP / MySQL version in your server has changed and if so, as to have it reverted to the older version in which your FA version was stable.

If you are technically handicapped, take professional assistance by posting your bounty in the Jobs board.

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