Hi.

After moving a working Version 2.3.5 to a new host, I got the following error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@rimq.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I don't know what to do. Someone can guide me to solve this problem ? What should I check first ?

Thanks

2

(14 replies, posted in Setup)

joe wrote:

Hello.
[...]
Let us say you have a profit during the year of $1000.
When you close the year the $1000 i credited the Retained earnings and the $1000 is debited the Profit/Loss Year. This is done automatically during closing by the last day of the fiscal year.
[...]
/Joe

Joe

"This is done automatically..."- What happens when someone re-opens a fiscal year ? Will the reverse actions be done automatically ?

Gaston

Joe

I was just telling you that there is a problem with the panel used to define the "from" and the "to" (first Dimension and last Dimension).used for the Summary Report. Please read again the actual thread.

Gaston

4

(3 replies, posted in Dimensions)

Dimension Summary doesn't allow to select a period, does it ?

Gaston

5

(9 replies, posted in Dimensions)

Please look at the other thread: "Dimension for keeping track of activities (or project) costs"

I think I have found out what causes my problem. A quick fix would be to list the Dimensions by ID numbers (instead of in alphabetic order) when asking parameters for the summary report.

Thanks

Gaston
ps: it is also possible that I had missed the whole point. It happens to me from time to time... ;-)

Thanks Joe for taking the time to answer.

In fact you probably overlooked the main point in this thread. That point is that the way used by the program to define the dimension "area" covered by the summary report sometimes works, sometimes doesn't works. Please read my post carefully. The explanation is also there.

This problem also causes the fact that I had no report at first (other thread), and explains how a user can go around the problem by going to the backend to see the IDs for every Dimension (which is neither easy or normal) and select  the "FROM" and the "TO" accordingly.

Thanks

Gaston

7

(3 replies, posted in Dimensions)

Is it ok to say that the YTD field will give the balance for the active Fiscal year ?

Would it be difficult to add fields for defining a period ? The reason I'm asking is that very often when we use Dimensions, the period may span more than one fiscal year. For example, If I start working on something during the last months of a fiscal year, and finish on the following fiscal year, I may want to get a report with all transactions, from all fiscal years for that Dimension (project).

Thanks

Gaston

Let's suppose:

Dimension name: Acting ; id: 3; reference: "Acting"
Dimension name: Training ; id: 1; reference: "Training"
Dimension name: Cleaning ; id 2; reference: "Cleaning"

When preparing the report, the Dimensions will be listed in alphabetic order:
-Acting
-Cleaning
-Training

Therefore, because I want all Dimensions, I will choose the first one as "from" and the last one as "to". I will then point "Acting" in "from" field, and "Training" as "to" field, am I ok to say that FA will just report "Acting", because it is going to be from "3" to "1" ?
Code is:
function getTransactions($from, $to)
{
    $sql = "SELECT *
        FROM
            ".TB_PREF."dimensions
        WHERE id >= ".db_escape($from)."
        AND id <= ".db_escape($to)."
        ORDER BY
            reference";

    return db_query($sql,"No transactions were returned");
}

For comments,

Thanks

Gaston
ps: I confirm the hypothesis. I went to the backend, look at what was the record with ID= 1 and which one with ID=21 (the last), choose the two Dimensions in the FROM and TO fields, and I got all Dimensions listed.

First let's say that I like working with FA. It is easy to handle it, and it is getting better and better.

But my main goal when I made the choice of FA was to track my costs by activities (or projects). We have a small association regrouping IT managers and there is many activities going on: Administrators Board, Web support, regional sub-groups activities, 2010 Annual meeting, 2011 Annual meeting, Members training activities, Membership 2010, Membership 2011, etc. Therefore I setup Dimensions to do that. That helps to keep the GL account smaller.

For example people working on the organisation of the 2011 Annual meeting will charge the travel expenses at the specific GL account, but also the the 2011 Annual Meeting Dimension. All expenses and sales (registrations) would also be charged to that Dimension. Eventually I had in my mind that I could see either a detailed or a summary revenues/expenses report organized by Dimension, ideally for a specific period.

I have to say that I'm a little bit confused now that I am at the point where I want to get the information out of the system in order to meet with the official accountant on next Monday. For example I had sent Direct Invoices to all members for 2011 Membership. All invoices were done with Dimension "Membership 2011", and all payments completed. But I have no trace of "Membership 2011" in my reports, and it seems that there is no trace of that dimension in the GL_trans table. Obviously, some transactions get attached with Dimensions because there is data in the report (there are traces of the Dimension field in at least 3 tables; are they used ?).

By the way, I thought at first that the report was not working, but in fact it seems to depend on the first chosen and the last chosen Dimension. I'm not sure of what the program does in the background with these choices within an alphabetic order list. Sometimes it lists no Dimension, sometimes 4, sometimes 8..., with no direct relation with the number of dimension chosen.

Am I beside the track ?

Thanks for helping me to better understand.

Gaston

10

(9 replies, posted in Dimensions)

Joe

I finally upgraded from 2.2.8 to 2.3.5, but I still have an empty Dimension Summary report.

Probably something I don't well understand ?

Thanks

11

(9 replies, posted in Dimensions)

Thanks Joe

Gaston

12

(9 replies, posted in Dimensions)

Joe, sorry to say that, but that was a simple but very important question. I don't know what is HG repository, I searched all FA forums to find something about a bug with Dimensions summary, nothing, I have been working trying to convince others Board members to keep FA, I had been working very hard on closing this fiscal year, I know that yous are very, very  busy, but could you be a little bit more explicit and help me?

Thanks,

Gaston (RIMQ)

13

(9 replies, posted in Dimensions)

Is it just a problem with the reporting, or is something missing in the database?  ? (I'm in the process of closing a year and I don't want to do anything not absolutely required.)

Thanks

Gaston (RIMQ)

14

(9 replies, posted in Dimensions)

I'm unable to get any information when using the Dimension Summary report (always empty), but I can see results from others reports. Any idea on what is the problem is ?

Thanks
(v 2.2.8)

When I got that type of problem, it was really related to my server speed, and I was  unable to discard it until I solved the speed problem.

Is your server quick enough and well configured for MySql and PHP ?

I have about 40 transactions (Customer payments) that should have been done in Bank account #1, but they were made into Bank #2. I have to quickly make the required corrections.

Is there a way to make this correction, even if I have to go directly to the database ?

Thanks
ps: it is very important for me to make these corrections. Your help is really required. I think that 2 tables have to be changed but I'm not sure enough...

17

(15 replies, posted in Installation)

Thanks

I will give it a try.

I really can't figure it out.

Is there a way to move all individuals transaction to a receivable account, and then transfer the real deposit to the bank account (from the receivable account), and then make an expense against the remaining receivable account ?

19

(15 replies, posted in Installation)

Tom (or someone else)

I like the idea to start another instance.

What is then the process (just remind me where this is documented) ?

Thanks

20

(15 replies, posted in Installation)

I haven't upgraded since a long time.

Is it ok to upgrade from 2.2.8 up to 2.3.5 ?

Can I expect a smooth process ?

Thanks

I cannot figure out how to do the following.

The members of our small organisation register to one of our services through the assistance of a third party (who is taking care of the online registration process and the payment). When we receive the final payment, it is the published service amount, less the administrative fees from the third party.

At the end If have an invoice to the member of, as an example, 100$, and a payment after processing by the  third party, of 90$. The final amount paid by the third party is dependent on the work done by him, therefore it is not a fixed percentage or a fixed amount.

What is the right way of doing that using FA?

Thanks.

Thanks Janusz

Someone from US or Canada can help me  ? The refund was done using a check. Therefore there should be a transaction from the bank.

It's like a 2 steps process. First I have to make a transaction  to process taxes, and one to refund the employee.

More help would really be appreciated.

Thanks

Gaston

Joe, or Janusz

Would really appreciate to have an advice on that, even it is not really system related.

Thanks

Gaston

Hi

I think it's more an accounting question than a system question, but anyway, here is the description.

One employee paid with his credit card to buy something that I have to keep track of taxes, etc.
So I have to keep this transaction in my books.
Then this employee ask for a refund, therefore I will print a check on the company account.

What transactions should be made ?

Gaston

Ok Joe. I (almost) understand now. I'm ok.

Gaston