• From: UK
  • Registered: 01/21/2019
  • Posts: 15

Topic: Apple devices cannot display statement emails

Hi there,

When sending statements from FA, people on iPhones/iPads cannot read the emails.

They get a message in their mail app that says:

This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program.

multipart/mixed

I can attach a screenshot if required but the device gives no further info.

Let me know if I can help further!

All the best,

Dx

doug86's Website

2 Reply by kvvaradha (edited by kvvaradha 01/18/2023 08:00:19 am)

  • From: India, TN, Karur
  • Registered: 05/16/2014
  • Posts: 1,181

Re: Apple devices cannot display statement emails

If this happens to you, you can work around the problem by first deleting your message. Then go find the message in your trash and move the message back to your in-box. You should now be able to read the message properly.

Apparently this was an issue with iOS 3. Are you still facing the same issue still. Apple had fixes before.

Subscription service based on FA
HRM CRM POS batch Themes

kvvaradha's Website

  • From: UK
  • Registered: 01/21/2019
  • Posts: 15

Re: Apple devices cannot display statement emails

Thanks for your reply,

I'm afraid after deleting the message and moving it back to the inbox the problem remains, message is the same.

Even if the work-around did work, it's not ideal. No other emails I've received on my iPhone exhibit this behaviour.

Let me know if there is anything I can do to help diagnose.

All the best,

Dx

doug86's Website

  • Registered: 10/31/2013
  • Posts: 21

Re: Apple devices cannot display statement emails

dunno

ideas
use web mail
use a different program to view the pdf

  • rafat
  • Senior Member
  • Offline
  • From: UAE, Dubai
  • Registered: 11/28/2017
  • Posts: 540

Re: Apple devices cannot display statement emails

@doug86 can you please list your environment . php mysql apache OS FA on the server side?

rafat's Website