• From: India
  • Registered: 11/25/2016
  • Posts: 8

Topic: Customer Credit Note via GL items - Urgent Requirement

I've seen both inventory and GL items on 'Supplier Credit Notes' page, thereby it gives more flexibility allowing the user to issue the credit/debit note at any situations. But such feature is not available in sales module, we need to use inventory items for several situations such as,

1. Month end discount for a volume of sale by customer
2. OR any other circumstances where customer account gets credited

Kindly pass the source code, if customer credit note can be issued at any circumstances with GL items.
Thanks in advance..

Kiran Kumar

  • From: Singapore, India, Chennai
  • Registered: 05/02/2009
  • Posts: 6,160

Re: Customer Credit Note via GL items - Urgent Requirement

Journal Voucher can be passed for this.

apmuthu's Website

  • From: India
  • Registered: 11/25/2016
  • Posts: 8

Re: Customer Credit Note via GL items - Urgent Requirement

Thanks for quick reply,

As journal entry does not bridge with customer, how do we link this with the customer such that the credit notes issued are visible under customer transactions. OR any other feature enables us to issue the credit note at situations mentioned earlier in printable format would be a great favor.

Thank you for your consideration in advance

4 Reply by apmuthu (edited by apmuthu 11/28/2016 05:03:24 pm)

  • From: Singapore, India, Chennai
  • Registered: 05/02/2009
  • Posts: 6,160

Re: Customer Credit Note via GL items - Urgent Requirement

The Wiki states:

Purpose

Generate a credit note for customer reimbursement.

Procedure

Enter each line item as if a Sales Order were being entered. If the material is to be returned to stock, select the correct option from the Credit Note Type combo-box and location/warehouse it is being be returned to. Otherwise (Items Written Off), if material is NOT going to be returned to stock (credit only) select the GL Account to be adjusted.

If there is no material involved and a mere credit note is desired to be passed on to a customer by way of say discount amount in settlement after the invoice was raised, there is no place to enter the amount other than in Shipping. It is possible to create a dummy service item assigned with negative amount during Customer Credit Note creation to accommodate this situation.

Tips and Tricks

If some material will be returned to stock, but others won't, they will need to be on separate credit notes.

The actual screenshot is attached, where there is no list of GL Accounts to select from for Credit Note Type.

When the Credit Note Type "Items Written Off" is selected, then the GL Accounts list comes up and if the default sales account was chosen for the customer branch then choose the Sales Account (4010) in the Standard US CoA.

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apmuthu's Website

5 Reply by kiran230989 (edited by kiran230989 11/29/2016 07:04:09 am)

  • From: India
  • Registered: 11/25/2016
  • Posts: 8

Re: Customer Credit Note via GL items - Urgent Requirement

Thank you for the guidelines.

I worked out this instance by putting the amount in 'shipping' field and it's really a way to issue customer credit note. Unfortunately, we cannot select more than one GL items when we choose "Items Written Off" option. In supplier credit note, we may select more GL items and put amounts respective to the selected account, such a functionality has barely facilitated here.

Adding service items in accordance with the situation emerged will be a compromising solution at this point of time. So please suggest something which is more dynamic and user can append the GL accounts altogether for issuing one credit note.

I'm grateful for the information.