• Registered: 07/12/2011
  • Posts: 18

Topic: Can't void the Customer Payments.

Dear all,

I'm just upgrade to FA 2.3.6 from 2.2.10, Now I can't void certain customer payments. Check my Bank account amount are on positif, The customer account are also still having debt. May i know any idea why i can't void this transaction ?

Thanks for your supports.

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Can't void the Customer Payments.

Please set $go_debug in config.php file to 1 to trap any errors.
Also look into the errors.log in the tmp folder. There must be something wrong if you cannot void the transaction.

/Joe

  • Registered: 07/12/2011
  • Posts: 18

Re: Can't void the Customer Payments.

Dear Joe,


Already set $go_debug in config.php file to 1and view errors.log in the tmp folder but there are no error. Its only display "The entered transaction does not exist or cannot be voided." but can be view. Any others idea ?

Thanks for your supports.

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Can't void the Customer Payments.

Please be sure that your bank account will not go into minus per the voiding day.

/Joe