• From: South Africa, Natal
  • Registered: 07/19/2008
  • Posts: 46

Topic: customer payments

hope you guys can help

installed and using fa 2.35

when i try to allocate a payment it does not seem to update as the screen does not refresh saying that the payment has been made.

when i check the client's statement the payment does not reflect

any ideas what i need to do?

thanks again for a great product

  • Registered: 12/25/2007
  • Posts: 2,448

Re: customer payments

When you made sales invoice with cash option the invoice  was payed at the time of sales. Therefore it is not available for further allocations later.
Janusz

3 Reply by cheeks (edited by cheeks 07/22/2011 11:29:42 am)

  • From: South Africa, Natal
  • Registered: 07/19/2008
  • Posts: 46

Re: customer payments

Janusz thanks for your help

how do i now allocate payments for the client to show on the client's statement when payments were made

thanks again, much appreciated

i changed the client's payment terms to 30 days - no problems
created a new invoice - no problems
checked statement - no problems
now when i go " Reports and Analysis / Print Invoices  " the system simply does not show anything. no error

when i try to allocate a payment it still will not allow me to do so

any ideas, please i urgently require the system to make payments as i need to send out statements asap

one more thing. i noticed that in my " Fiscal Years " i have three years being:
Fiscal Year Begin     Fiscal Year End     Closed        
01/03/2009                       28/02/2010           No
01/03/2010                       28/02/2011               No
01/03/2011                       29/02/2012               No

when i try to close to top two the system simply does nothing

  • Registered: 12/25/2007
  • Posts: 2,448

Re: customer payments

Really I can't guess the exact problem - this is not right application behaviour. Check your error.log, and try debugging as described in FAQ.
Janusz