Topic: Giving a Credit
You have to understand that I'm also fairly new to accounting as well as FA. I've just installed for the first time. The wiki has a lot of blanks but was helpful in installation.
I have a customer who has partly pre-paid for an invoice (a deposit). I enter as a payment (deposits - general ledger) to that customer before raising the invoice. I would have expected that when raising the invoice the amount pre-paid would be deducted from the total invoice amount. How is that done?
I can't see how to enter customers from my old accounting system, who are already in advance. I've been to the demo site to see how to raise a credit note but I'm lost there too. It would be nice if I could enter a negative number in the invoice but I get an error. How would I set up a credit to apply in the invoice as it only accepts positives? I'm feeling a little bewildered and what I've seen in the forum on credit notes is so far a little over my head. I understand it's all done in the GL somehow but it doesn't seem to flow through to the customer from what I've seen so far. Any help would be appreciated to get me started.