Item creation/editing problem (no answer)

Hello Gaston,

I am out of office. I have asked Janusz to handle this topic. I guess it has something to do with Javascript, but he will explain in detail what to do.

/Joe

Hello Gaston,
Have you looked into System Daignostic page, and FAQ section 0.2? Especially try run FA without javascript (fallback mode), to eventually see any error messages which otherwise could be hidden during ajax calls.
Janusz

System Diagnostic page is available under Setup tab. Here you can check some important system parameters and whether the settings are correct or not. This is first step you should do in case of any strange problems.

I have no idea why just only Items page does not work for you - there is nothing special which differ this page from any other one. And this page works just fine on properly installed system (see e.g. demo). Maybe you have broken inventory/manage/items.php script file?

Janusz

...also, I read back my previous messages on this thread and want to clarify a few points.

When using FA without javascript (fallback mode), I`m able to insert new items, retrieved them and edit them. But I have not more messages (errors) to help me to understand what is going on.

Also, when using Java, that may be simplify the problem if I say that when inserting a new item, without writing any field but just changing the drop down Category or the drop-down Item Type, without doing anything else, instantly the Java (or Ajax) turning wheel starts, ending with the triangle.

Gaston

I'm using Google Chrome. No I don't have the problem on the demo site.

Please tell me what process is involved when choosing a different value in the field  Category of the Items page. I will track it from there.

Thanks,

Gaston

I took a drastic approach.

I just reinstalled a new company with a fresh en_US-new.sql
I went directly to Items and Inventory, open the Item page (no item created yet), then just changed the selection in dropdown Category field, ... and got the dead triangle.

I was using Chrome. I then went to Internet Explorer, did the same, got the same result, but also the reason of the error:

Details:

Web agent user : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Tablet PC 2.0; OfficeLivePatch.1.3; OfficeLiveConnector.1.4; MS-RTC LM 8; .NET4.0C)
Timestamp : Wed, 30 Jun 2010 10:42:33 UTC

Message : Not allowed
Ligne : 743
Code : 0
URI : http://1080.xxxxxxx.com/rimqfa/company/1/js_cache/JsHttpRequest.js

And in JsHttpRequest

740        // Run submit with delay - for old Opera: it needs some time to create IFRAME.
741        var closure = function() {
742            // Save JsHttpRequest object to new IFRAME.
743            top.JsHttpRequestGlobal = JsHttpRequest;

Also, back to Chrome, I opened the javascript console and here is the message:

Unsafe JavaScript attempt to access frame with URL http://xxxxxxxxxx.com/rimqfa from frame with URL http://1080.xxxxxxxxxxx.com:180/rimqfa/inventory/manage/items.php?JsHttpRequest=12778985558330-form. Domains, protocols and ports must match.

Any idea ? Is it related to the port ?

Gaston

This is not related to IE, nor any others Browsers.
It happens with all my Browsers.

As you said, it is more related to the ports, but not the port itself, more the fact that "Unsafe JavaScript attempt to access frame with URL http://xxxxxxxxxx.com/rimqfa from frame with URL http://1080.xxxxxxxxxxx.com:180/rimqfa/inventory/manage/items.php?JsHttpRequest=12778985558330-form. Domains, protocols and ports must match."

"...ports must match..."

And in this case ports doesn't match and this simple fact is probably causing the situation. I have an idea of what I can do but I will have to wait tonight to test it.

Gaston

So we have to wait for Joe's return from holidays. I can't help more as under linux google chrome works right, just like Firefox on both win and linux systems. I have no access to any Win system.

Janusz

Gaston,

This _is_ OS related problem. I can use linux google-chrome version on nonstandard ports without any problems, while you have problems with the same browser in Win environment. Of course we can consider FA buggy when it behave buggy in any popular environment or browser, but I can't fix on my box for reason explained above.

Moreover after short investigation I have to say that in any place during ajax call no modification is done to page URL, but IE/chrome claims about different ports. This is probably because of some nuance of xmlactivex implementation in Win or something like this. JsHttpRequest library knows about the requirement, and does not change http port number at all.

Answering to your question: no, url is not stored anywhere, it is retrieved from <form> action  on the page, and this is always the same page address.

Janusz

Hi guys,

I am currently experiencing it in 2019 and only when i create a new item, it appears when I select category item, requests then yellow triangle.
FA 2.4.6 is remotely hosted with French COA.

Thanks,

thanks Poncho1234,

I finally sorted out the problem, it is a server-bandwidth related problem, it appears when you have a large COA (2000+ accounts like OHADA), my solution was setting timeout to 15s restarting all services, sometimes it still does it depending on server load, just refresh and check if operation was successful.

Cheers,