• From: Australia
  • Registered: 07/09/2009
  • Posts: 54

Topic: TCPDF error

Hello all,
I have just installed FA 2.2.8 onto a new server.  I transferred my Company files and loaded the database from my 2.2.7 installation.  Everything appears OK but when I try to print an invoice from 'Sales>Inquiries and Reports>Customer and Sales Reports>Customer>Print Invoices'  I get an error:
   
TCPDF error: Can't open image file: ../company/1/images/logo.png

The file exists and permissions are OK. 

I've missed something somewhere :-(

  • From: Australia
  • Registered: 07/09/2009
  • Posts: 54

Re: TCPDF error

It looks like I have resolved my problem.  It appears that when loading a logo the system establishes a path, which in my case wasn't done as I simply copied the image into the folder.  Reloading the image through the company setup has resolved the issue and PDF's are now displayed correctly.

  • Registered: 12/25/2007
  • Posts: 2,448

Re: TCPDF error

Oh, yes. However if you have uploaded also the old database content, the path should be also preserved on new system. Anyway fine that it works.
Janusz

  • From: Australia
  • Registered: 07/09/2009
  • Posts: 54

Re: TCPDF error

itronics wrote:

Oh, yes. However if you have uploaded also the old database content, the path should be also preserved on new system. Anyway fine that it works.
Janusz

Thanks Janusz,
I suspect that it was preserved, but being a different server it was not the correct path.