• From: Malaysia, Shah Alam
  • Registered: 01/27/2010
  • Posts: 22

Topic: wrongly enter the customer payment value & others questions

Dear Bro,

My clerk had wrongly enter the customer payment value, are there are any other way to edit it others than voiding it as when i void the document, I can't use my actual receipt number anymore.

I also had a problem when she forget to give the discount on invoice while key in direct sales, are there are anyway to edit it again?

last... are there are a way to manually edit the document date as my clerk take some time to key in the document but the FA date can't be edit.

Thanks for your supports.

  • Registered: 12/25/2007
  • Posts: 2,448

Re: wrongly enter the customer payment value & others questions

Hello,
Reference numbers can be reused when original payment is voided, so the first problem  should not appear. Voiding direct invoice is also possible, however you probably would like also void related  delivery and sales order auto generated, so there is a little more work to be done.
What is the problem with document date? It can be changed on entry as you wish, but not always once entered transaction can be changed date due to complex influence of generated postings.
Janusz

  • From: Malaysia, Shah Alam
  • Registered: 01/27/2010
  • Posts: 22

Re: wrongly enter the customer payment value & others questions

Dear itronics,

Thanks for your fast replies, will double check with my account soon.

Thanks for your supports.