• Registered: 01/30/2010
  • Posts: 6

Topic: Customer Payment (show wrong)

Some times we(Business) is given an advance payment at that time we can add in customer payment transaction in sales tab also it shows correctly even in customer balance transaction inquiry but if we do a sales against that advance payment it shows only the last invoice amount not deduct advance payment

Eg: if a customer do a payment for 25,000$ after this payment if we deliver the sale sum of $15,000 still Business own to customer 10,000$ this shows correctly in customer balance transaction inquiry but when we click on customer payment it shows $15,000 sales amount??? At that place it should show ($10,000) ???

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Customer Payment (show wrong)

The main record is still $25000 where the allocated part is $15000. Left to allocate is $10000. This is the way it works.

/Joe

  • Registered: 12/25/2007
  • Posts: 2,448

Re: Customer Payment (show wrong)

Prompt payments are not automatically allocated to new invoices. You have to do it via Allocate Customer Payments or via CustomerAllocations Inquiry.
Janusz

  • Registered: 01/30/2010
  • Posts: 6

Re: Customer Payment (show wrong)

joe wrote:

The main record is still $25000 where the allocated part is $15000. Left to allocate is $10000. This is the way it works.

/Joe

Thank you very much i tried it sometimes different when compare with other financial software but different also good try to help in the future for your nice job sir

  • Registered: 01/30/2010
  • Posts: 6

Re: Customer Payment (show wrong)

itronics wrote:

Prompt payments are not automatically allocated to new invoices. You have to do it via Allocate Customer Payments or via CustomerAllocations Inquiry.
Janusz

Thank you so much for allocation time to answer me in your precious time tried it out you know sir it was working

sharaf