• From: Pakistan
  • Registered: 09/01/2020
  • Posts: 56

Topic: FA crashed and not working at all.

Today suddenly my FA crashed and is not working at all. Please guide me what should I do? I don't even have a fresh backup of it.

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  • From: India, TN, Karur
  • Registered: 05/16/2014
  • Posts: 1,195

Re: FA crashed and not working at all.

Don't panic. It might be php updated or you might installed any extension or theme which crashed your FA.   Enable debugging mode

And open the same URL. You might see the errors. Copy the error information here.  And we will help you out with reason

Subscription service based on FA
HRM CRM POS batch Themes

kvvaradha's Website

3 Reply by msuhail197 (edited by msuhail197 11/19/2023 05:48:01 am)

  • From: Pakistan
  • Registered: 09/01/2020
  • Posts: 56

Re: FA crashed and not working at all.

kvvaradha wrote:

Don't panic. It might be php updated or you might installed any extension or theme which crashed your FA.   Enable debugging mode

And open the same URL. You might see the errors. Copy the error information here.  And we will help you out with reason

Thanks for your valuable time and reply.
Please tell me how can I enable debugging mode, I am not very expert in FA.

  • From: Pakistan
  • Registered: 09/01/2020
  • Posts: 56

Re: FA crashed and not working at all.

I have made these changes in Config.php. As evident from the attached screen.
However, the browser is not responding.

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  • From: India, TN, Karur
  • Registered: 05/16/2014
  • Posts: 1,195

Re: FA crashed and not working at all.

Seems like you are in right file change, and than try from browser it will display errors.  dont forget to click Save button to make this change effect in browser.

and let me know

Subscription service based on FA
HRM CRM POS batch Themes

kvvaradha's Website

6 Reply by msuhail197 (edited by msuhail197 11/19/2023 11:50:12 am)

  • From: Pakistan
  • Registered: 09/01/2020
  • Posts: 56

Re: FA crashed and not working at all.

Browsing the FA and attaching its image.

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  • From: Pakistan
  • Registered: 09/01/2020
  • Posts: 56

Re: FA crashed and not working at all.

kvvaradha wrote:

Seems like you are in right file change, and than try from browser it will display errors.  dont forget to click Save button to make this change effect in browser.

and let me know

More screenshot۔

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  • From: India, TN, Karur
  • Registered: 05/16/2014
  • Posts: 1,195

Re: FA crashed and not working at all.

Hi Still you didnt enable debugging mode i guess.
Because once you enable the debugging mode the system will show errors instead of this screen.

Enable Debugging mode on FA

And than take a screenshot from browser You can see the error in it

Subscription service based on FA
HRM CRM POS batch Themes

kvvaradha's Website