• From: South Africa, Port Elizabeth
  • Registered: 07/05/2021
  • Posts: 8

Topic: Invoice number not updating in email

Good day,

After updating from Release 2.4.9 to 2.4.10 the invoice number does not update when sending mails.

Email subject: Invoice 0 from Helderberg Solar Energy

Message: Please find attached Invoice 0 from Helderberg Solar Energy

Any solution to solve this?

  • From: India, TN, Karur
  • Registered: 05/16/2014
  • Posts: 1,181

Re: Invoice number not updating in email

With these two versions there is no database change. So it won't affect much in data base level problem. And try to install a fresh fa 2.4.10 separate, than connect it to this current database by copying the config_db.php.  If it sends email. You can simply use the new version.

In other way, if you modified the programs of FA 2.4.9 and updated to 2.4.10. You need to  enable debugging mode and get the error information.

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  • From: South Africa, Port Elizabeth
  • Registered: 07/05/2021
  • Posts: 8

Re: Invoice number not updating in email

I re-installed FA from scratch with 2.4.10 and restored database backup.

All fine but invoice reference still only show 0 in emails.

  • From: South Africa, Port Elizabeth
  • Registered: 07/05/2021
  • Posts: 8

Re: Invoice number not updating in email

Restored to FA installation back to release 2.4.9 and email invoice number now updating.

Must be something in release 2.4.10

  • From: India, TN, Karur
  • Registered: 05/16/2014
  • Posts: 1,181

Re: Invoice number not updating in email

I have tested it with 2.4.10. I didn't face this issue. For me it sends email. Do me a favour. Turn on debugging mode,  and get us if you see any error in it.

Subscription service based on FA
HRM CRM POS batch Themes

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