• From: Nigeria, Benin City
  • Registered: 10/13/2020
  • Posts: 11

Topic: There are no unsettled transactions to allocate

I have issues with allocating customer payments.
When I issue an invoice and enter customer payments, I then move on to allocate customer payments.
The payment is shown with the button to allocate on the right, when I click, it will tell me that there is no unsettled transactions to allocate.
My question is, how did the invoice get settled without a payment, or what am I missing?
Thank you

  • From: Wales, UK
  • Registered: 07/10/2019
  • Posts: 56

Re: There are no unsettled transactions to allocate

I would run a GL Inquiry on the Debtors Control Account. If anything has been settled it should show up on there (I would normally see a "Sales Invoice" entry and a "Bank Deposit" entry).

  • From: Kenya, Nairobi
  • Registered: 01/25/2020
  • Posts: 52

Re: There are no unsettled transactions to allocate

Might you have allocated the payments while entering customer payments. If so, then you would not need to go back to allocations.