Topic: Issuing Customer Refund for Overpayment
I've searched the forum (and google), but can not find out how to issue a customer a refund for overpayment. The client sent a check (double paid), which we deposited, then noticed they did not have any invoices owing. They currently have a credit on their account, but do not have any invoices to post against. I read one line where it says to create a credit invoice and point it to the GL account of the banking account, but when I look at Credit notes all I see are items to be posted against. There are no items to post against.