• asgare
  • asgare
  • Senior Member
  • Offline
  • From: Iran
  • Registered: 06/03/2013
  • Posts: 92

Topic: All FA version's having issue on Customer Payments

Consider a business had issued some "Direct Invoices" to customer X without allocating "Customer Payments". In my case suppose there are 3 Invoices for customer X.

Now for some reasons accountant entered a "Deposits" for customer X from "Banking and General Ledger". Since we entered a "Deposits", FA must lessen the remaining amount at "Customer Payments". This is a problem. It is true in reports we can see the right remaining but the time we reach to the "Customer Payments" we receive wrong results.

Also this is the same behavior in "Payments to Suppliers" section.

Thanks to all FA contributors smile
Asghar
  • From: Singapore, India, Chennai
  • Registered: 05/02/2009
  • Posts: 6,094

Re: All FA version's having issue on Customer Payments

Try to allocate payments to customer instead of depositing in Banking and General Ledger.

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  • asgare
  • asgare
  • Senior Member
  • Offline
  • From: Iran
  • Registered: 06/03/2013
  • Posts: 92

Re: All FA version's having issue on Customer Payments

In accounting for 2 simple reason "allocate payment" is not suitable.

1. We received payment without entering any sales 
2. Received more money than issued invoice

Also accountants have more reason than I wrote here.
In my own opinion this is a bug and have solution to solve it.

Thanks to all FA contributors smile
Asghar
  • From: USA
  • Registered: 05/25/2015
  • Posts: 8

Re: All FA version's having issue on Customer Payments

If you receive money before invoicing, that is called an advance payment and has to go into a "temporary" account. You take that money "back" to pay the invoice once you have created it.

However, in FA I have "prepaid" and then invoiced. Later you allocate that payment to the corresponding invoice.

For payments larger than invoice, the temporary account would work.