• From: Canada
  • Registered: 06/12/2010
  • Posts: 69

Topic: email sales order

I get this message after clicking on the "Email this order" link:

SALES ORDER SO3658 has been sent by email to destination. Email: j

j happens to be the first letter of the intended email address - e.g. james@mycustomer.com

I have set up the email address in the customer contact section.

The email is not sent, though I receive a copy to the address specified to receive BCC emails in the company setup.

The customers email is directed to this address:  j@mymailserver.com

This is with FA 2.3.15

Any ideas how I can correct this?

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: email sales order

For sales orders, deliveries and invoices you should use the Branch contacts for sending emails.

/Joe

3 Reply by itronics (edited by itronics 02/17/2013 08:57:51 am)

  • Registered: 12/25/2007
  • Posts: 2,448

Re: email sales order

There was error handling fixes made recently in pdf_report.inc. Seems I have not checked twice the new code, and there is a bug introduced here. To fix it locally change line  982-983 in pdf_report.inc to:

   if (!empty($contact['email']))
        $contactData[] = $contact;

Apologies.

Janusz

  • From: UK
  • Registered: 03/05/2013
  • Posts: 47

Re: email sales order

Thanks for the fix.

Please note that also the message output is not quite correct - but the emails are being sent out OK.

The message has the first letter put in front of the email address - for example:

'INVOICE 2004 has been sent by email to destination. Email: a abailey@example.com'

Cheers,

Kevin B

  • Registered: 04/29/2015
  • Posts: 4

Re: email sales order

In FA 2.3.24

I get this message after clicking on the "Email this order" link:
SALES ORDER #8 has been sent by email to destination. Email: XXX

But when i check the mail inbox, i haven't received any mail. Am new to FA. Can anyone suggest me solution?

  • From: Singapore, India, Chennai
  • Registered: 05/02/2009
  • Posts: 6,160

Re: email sales order

Make sure that PHP Mail works on your install. Refer the wiki for Windows / Linux mail settings articles.

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