• From: St. Louis, USA
  • Registered: 01/04/2013
  • Posts: 16

Topic: Shipping charge from sales order not applied to order total

Hi. I have entered a Direct Invoice for $42.15 + $5 shipping charge = $47.15 Order Total. If i go to Sales Order Inquiry it shows $47.15 due. If i go to Customer Payment it shows only $42.15 due and I can not enter a payment for the full amount of $47.15.

I have looked thru all the messages in the Accounts Receivable section and read all of the messages a search shipping returned and didn't find anything helpful.

What am I doing wrong?

Thank you in advance.

ase618's Website

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Shipping charge from sales order not applied to order total

This can not be reproduced. You must have removed the shipping cost from the direct invoice by editing the invoice.

/Joe

  • From: St. Louis, USA
  • Registered: 01/04/2013
  • Posts: 16

Re: Shipping charge from sales order not applied to order total

You mean I edited the direct invoice entered into FA? IIRC I entered the direct invoice and then clicked the link to enter the customer payment where I noticed the issue.

Or do you mean I edited the php file that creates direct invoices? I did a comparison on my entire directory vs a freshly downloaded copy of FA and the only differences were under Company(because I have a company installed), Lang, Modules, Tmp(some log files from the installed extensions), an installed extensions file and the two config files.

ase618's Website

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Shipping charge from sales order not applied to order total

As I told before we cannot reproduce this issue.

By editing the direct invoice, it is possible to delete the shipping cost. That was what I meant.

Joe

  • Registered: 12/15/2014
  • Posts: 1

Re: Shipping charge from sales order not applied to order total

If you really need to, (which happen sometime), do a "Delivery -> Invoice" even if you are actually not
doing the physical delivery. At least, technically speaking, the goods doesn't belong to you anymore