1 (edited by jlinkels 08/30/2014 03:53:17 pm)

Topic: Amount left to allocate is not settled after payment to the customer

Hello all,

This is the siutuation:
The customer has $1400 open invoices.
The customer pays $1700. That is $300 too much.

I enter a bank deposit for this customer for $1700 (I receive money)
After that I allocate $1400 payments for the open invoices.
The amount left to allocate is $300

Then I make a bank payment for $300 for this same customer. (I pay money to the customer)
The bank account is credited with $ 300 -- correct.
The Accounts Receivable is debited with $300 -- correct

However, there is still that $300 left to allocate for this customer.

I think that when I receive a payment, the amount left to allocate is increased for this customer. -- correct
When I pay the same some customer, the amount left to allocate should decrease for this customer. That does not happen.

I am using FA 2.3.19
I also downloaded in installed the snapshot from 2014-08-30.
But the same behavior remains.

jlinkels

Re: Amount left to allocate is not settled after payment to the customer

When you allocate the customer deposit on the left $300 you should select the bank payment to be allocated for this record. Then everything will be ok.

Joe

Re: Amount left to allocate is not settled after payment to the customer

Never thought of doing that since I was on the payment allocation page.
But yes, it makes sense to allocate an amount to a transaction regardless whether it is a payment or deposit.

So problem solved.
Thank you very much.

jlinkels

Re: Amount left to allocate is not settled after payment to the customer

Wiki-ed it.

Re: Amount left to allocate is not settled after payment to the customer

That is useful.
Thank you

jlinkels