• From: USA
  • Registered: 03/26/2013
  • Posts: 93

Topic: return items, return payment how to?

Can anyone explain how to do this in FA?
I sold some products, and the customer returned some of the products back. I go to "Customer Transaction -> Credit This" and create the return. Now the customer have let's say $100 credit in the account. Now I want to return the $100 back to my customer credit card (or by a check), and once the transaction it's completed I want to show zero credit to customer.

How  can apply the credit/check back to customer? Also how to deal with 25% restocking fee?

Thank you

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: return items, return payment how to?

Use the Bank Payment and select your customer to refund the money.

Joe

  • ericta
  • Senior Member
  • Offline
  • From: USA
  • Registered: 04/06/2011
  • Posts: 82

Re: return items, return payment how to?

joe wrote:

Use the Bank Payment and select your customer to refund the money.

Joe

do I need to do the "credit notes" first?

Thank you
Eric

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: return items, return payment how to?

Yes you must.

/Joe