• Registered: 02/24/2013
  • Posts: 7

Topic: Sale Pricing and Purchase Pricing Tabs Wont Open

Windows Server 2003 IIS 6
PHP 5.1.4
MYSQL 5.6.10.1
FA 2.3.15

When I click on the Tabs (sale pricing, purchase pricing, standard costs and reorder levels), the status indicator spins for about 10 seconds then i get the exclimation point triangle and the tab doesnt open.

Any Ideas how to fix this?

  • From: Canada, BC, Lantzville
  • Registered: 01/07/2013
  • Posts: 135

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

That's not much information to go on, so please edit lines 32-36 of config.php so that it as follows:

        $debug                  = 1;    // show sql on database errors

        $show_sql               = 0;    // show all sql queries in page footer 
        $go_debug               = 2;    // set to 1 for basic debugging, or 2 t
        $pdf_debug              = 0;    // display pdf source instead reports f

Then, post back here any error messages you get.

Regards,

Chris

chrison's Website

  • Registered: 02/24/2013
  • Posts: 7

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

I have that set but not seeing any error message. Would the error message be in th GUI or a log?

Also i found that I can manually browse to frontaccounting\inventory\prices.php and bring up the page.

  • From: Canada, BC, Lantzville
  • Registered: 01/07/2013
  • Posts: 135

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

Errors will appear at the top of your screen, but also check tmp/errors.log and see if that provides any useful info.

Regards,

Chris

chrison's Website

  • Registered: 02/24/2013
  • Posts: 7

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

I do not get an error message in either place...

  • From: Canada, BC, Lantzville
  • Registered: 01/07/2013
  • Posts: 135

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

Hmmm....  now I'm stumped.  I was hoping for some sort of error message to point you to the problem.  Maybe one of the developers will have an idea how to proceed?

Sorry!

Regards,

Chris

chrison's Website

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

Try also to look into the server error log. I don't know where that is in IIS, but try to find it.

Somewhere there must be something reported.

Joe

  • Registered: 02/24/2013
  • Posts: 7

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

Dont be sorry. Your help is MUCH appreciated!

I have now reinstalled completely and same issue. I can however manually browse to the PHP page and i can access it from Items and Inventory> Pricing and Costs> Sales Pricing but not from the Sales Pricing Tab on the Items page.

So i have a workaround for now but yes, hopefully Dev can point me to a resolution.

  • From: Singapore, India, Chennai
  • Registered: 05/02/2009
  • Posts: 6,160

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

Try it in a different browser - Firefox?
Also see that you have Java scripting enabled.
Java runtimes would also be nice.

apmuthu's Website

  • Registered: 02/24/2013
  • Posts: 7

Re: Sale Pricing and Purchase Pricing Tabs Wont Open

Must be an IE8 problem... Works fine on IE9, FireFox and Chrome. Thanks for all the suggestions everybody!