1 Topic by ckrosco (edited by ckrosco 11/13/2012 04:28:30 pm)

  • From: Canada
  • Registered: 06/12/2010
  • Posts: 69

Topic: Customer credit note - extra item added

A customer returned an order that was paid by credit card. I did the following:

1. Payment to customer to indicate credit card refund
2. Customer Transactions Inquiry -> Sales Invoice -> Credit This icon
3. Credit quantity = full amount of each item originally purchased -> Items returned to inventory

Now when I check the credit note (Customer Transactions -> Customer Credit Note) there is an extra item in the list. The customer originally bought 4 different items, and the credit note shows 5 items. The extra item has Item Code 1, and is the default item whenever I create a new sales order.

The credit note "TOTAL CREDIT" is the right amount, but the extra item should not be there.

FA v 2.3.12

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,106

Re: Customer credit note - extra item added

This seems strange. I cannot reproduce this. I haven't heard of this before. Are you sure you did not make a mistake somewhere. Please try again on the demo/training company.

/Joe

  • From: Canada
  • Registered: 06/12/2010
  • Posts: 69

Re: Customer credit note - extra item added

joe wrote:

Please try again on the demo/training company.

Could it possibly be related to a product with item code "1"?

I can't create a product with item code 1 on the demo site - I'm getting a message that the item code is already in use.