• Registered: 04/06/2012
  • Posts: 13

Topic: PROBLEM with item Sales Account

HI
i have a strange problem and it's bothering me , here it is
i created an ITEM (service type and tax free ) with Fully Tax-exempt set to YES..
the sales account of this item is a specific GL account i created under "other revenue"..
NOW when i submit an invoice for this ITEM and submit  payment of customer ..
i cant see that transaction in trial balance of "other revenue" GL account..
and transaction is under "Accounts Receivables"
what is happening here ?

PLEASE help solving this issue..
THANKS

  • joe
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  • Registered: 03/15/2007
  • Posts: 5,091

Re: PROBLEM with item Sales Account

I just tried to reproduce this, but could not. Are you sure you entered the correct sales accoint in the item?

  • Registered: 04/06/2012
  • Posts: 13

Re: PROBLEM with item Sales Account

YES , I'm pretty sure ..
if you want i can give you screen shot ..
but i know that configuration is correct ..
thanks

  • Registered: 04/06/2012
  • Posts: 13

Re: PROBLEM with item Sales Account

ok here is the screenshot of item configuration..
[img]http://is100.imagesocket.com/thumbs/2012/05/29/2483306-2fze.JPG[/img]

  • joe
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  • Registered: 03/15/2007
  • Posts: 5,091

Re: PROBLEM with item Sales Account

Check to see that the customers branch sales account doesn't override the items.

Joe

  • Registered: 04/06/2012
  • Posts: 13

Re: PROBLEM with item Sales Account

actually sale account in customer branch is different from item sale account ..
because i want  to sales from another items go to account Receivable
and only sales from this ITEM(screenshot) would go to that GL account ...
there are several other items in one invoice ...
this was possible before but now it's not..
when i'm checking trail balance of GL account i can see that there was transactions 10 days ago and then suddenly transactions are not showing anymore in that account ...
this is odd situation ...

  • joe
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  • Registered: 03/15/2007
  • Posts: 5,091

Re: PROBLEM with item Sales Account

You should set the sales account on the branch to use the item sales account.

If you use more sophisticated methods, consider using different branches.

Joe