1 Topic by ifi (edited by ifi 10/18/2011 11:00:03 pm)

  • ifi
  • Member
  • Offline
  • Registered: 03/30/2009
  • Posts: 20

Topic: Sales - Problem with customer's Total Balance after Credit Note issued

Please help!

After create a customer credit note transaction, the balance is still negative value, how to off set this? I believe this customer should have zero balance same as new customer after all those transactions listed below.

The following transaction has been applied to this customer without any errors.

Delivery Note (Debit $100)
Sales Invoice (Debit $100)
Customer Payment (Credit $100)
Credit Note (Credit $100)

General Ledger - Bank Payments for Refund to this customer

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Sales - Problem with customer's Total Balance after Credit Note issued

If you have made a Customer Payment before you do the Credit Note, the eventually allocations are moved from the Customer Payment to the Credit Note and the Customer Payment is remained unallocated and have no relation to any invoices.

Therefore, if you do a Customer Payment before the Credit Note, you should void the Customer Payment after the Credit Note.

/Joe

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Sales - Problem with customer's Total Balance after Credit Note issued

Hello again,

Please have a look at the following scenario:

1. You send a Sales Invoice to a customer. (1 GL Journal)

2. You get paid from the customer (1 GL Journal)

3. You credit your customer with a credit note (1 GL Journal and the items are returned or written off and the credit note is used for allocations. If any allocations they are moved from the payment)

4. Now you still have a physical payment from your customer. This can not by automatic be returned. You have to physically do a pay back to your customer. You do that by entering a Bank Payment, Customer. This is MORE correct than voiding the customer payment.

First now everything is done correctly.

/Joe