• Registered: 04/06/2011
  • Posts: 16

Topic: Amount Not Updated in Customer Payment Screen

After invoicing a sales order I realized that I had not added the shipping amount to the invoice.  I went to the Sales Order Inquiry screen, added the shipping charge and clicked

  • joe
  • Administrator
  • Offline
  • Registered: 03/15/2007
  • Posts: 5,107

Re: Amount Not Updated in Customer Payment Screen

You should click the Update button near the Shipping field before processing.

/Joe

  • Registered: 04/06/2011
  • Posts: 16

Re: Amount Not Updated in Customer Payment Screen

Oops, I didn't realize that it didn't take my whole issue wasn't posted.

What I am encountering is after going through all the steps and moving the order into an invoice, I realized that I hadn't added shipping to the order.  When viewing the invoice in the Customer Payment screen it shows the order without shipping.

I went to Sales Order Inquiry, found the invoice, added the shipping and clicked Update.  It showed the new price properly in that screen.  I then returned to the Customer Payment screen but it still showed the old price without shipping.

I returned to the SOI screen, confirmed that the invoice was updated, clicked update, clicked on delivery, and received and error of "Nothing to Deliver here".

Customer Payment screen still displays the order without the update.