• From: Denmark, China, Hong Kong
  • Registered: 09/18/2014
  • Posts: 9

Topic: Unable to issue invoice

For a new installation for a new company, I have created a customer record and now I want to issue an invoice.
I use the 'Direct Invoice' method.

When I select the customer I get this error message: "The selected customer and branch are not valid, or the customer does not have any branches." It also does not show the lines where I would normally input the sold items.

I have tried creating a new customer as I would normally do it and I get the same error. I have tried meticulously creating a branch, although this is a feature I have not used before and generally do not need. This makes no difference.

Can anyone help?

  • From: Singapore, India, Chennai
  • Registered: 05/02/2009
  • Posts: 6,160

Re: Unable to issue invoice

On creating a customer, you should create a branch for the customer and you must also have items / products / services to sell before you can create an invoice. The branch should be created for the specific customer.

Which version of PHP / MySQL are you using and what platform is the server on?

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