Topic: Credit/Returns
How are credits or returns (products returned by customer) properly handled in FA? Another example may be a price dispute where you need to issue money back to the customer?
Re: Credit/Returns
Please look for yourself on the demo site .
Try to credit a Sales Invoice or make a free Credit Invoice. You can either return the items to the location or write them off. You can change the prices.
A dispute where you will have to issue money back is not related to the Invoice/Credit Note but to a dispute.
The Credit Note will automatically be used to allocate the underlying Invoice if credited from a Sales Invoice (Inquiry), otherwise it can be used to allocate other Invoices.
/Joe
Re: Credit/Returns
Awesome, thanks Joe. That's exactly what I was looking for!