I found this thread from 2014 but didn't have permission to reply:
The issue they bring up is that reports emailed from FA start with "Dear" and then the person's last name, with no title or first name.
I just wanted to say that I agree with the OP in the thread that "Dear First Last" is much better than simply "Dear Last". In the UK the current arrangement would be a very strange way to start an email or letter. I also agree that "Dear Title Last" is even better in a formal setting.
I have modified my own installation but wondered if it's worth making it default that way.
Is it usual in other parts of the world to start a letter "Dear Last"?