1 Reply by larsblancohansen

(3 replies, posted in Installation)

Thanks apmuthu,

I asked another user to log in and she was able to access the company so I assume it relates to the specific user id data rather than the company data.

I will ask our tech expert to assist me go through the table records. It must be where the error is.

Lars

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2 Topic by larsblancohansen

(3 replies, posted in Installation)

I am using FA for for several companies - each with its separate database. Now I have the problem that two companies are unreachable: The initial company (the one under which I can create/update other companies) that I used for testing as well as one more company that is operational.

When I log in using my user name and password I get a white screen and nothing else happens. It seems as if I am somehow logged in because I cannot simply go back in my browser and reach the log-in window. My only option then is to restart the computer. Afterwards, I am able to log into other companies through the drop-down under the username/password but as soon as I try to log into one of the two mentioned companies, I am blocked with a blank white page. 

I am not aware of any changes that I might have made to these specific companies and I am not very tech-savvy. Has anyone come across this problem before and can you help?

Thanks.

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3 Reply by larsblancohansen

(7 replies, posted in Accounts Payable)

Thanks guys.

@poncho1234 - yes, I did tick the 'show item codes' in preferences but it has not made a difference.

@Joe - I am just wondering why there is a header saying Item Code in the PO print if it is not supposed to be used. You can see it in the image file uploaded by apmuthu as the initial response.
I have decided to use the item codes in my records that the supplier has assigned. We are the sales agent so aside from services and import duty etc, we only buy from a single supplier. Using their item codes and having them printed on PO makes it easier for them to issue invoice correctly.

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4 Reply by larsblancohansen

(7 replies, posted in Accounts Payable)

Thank you for your assistance.

I am using version 2.3.24
I did not modify the php file, nor did I make any changes to the PHP/ MySQL versions.
I have not used the PO feature before so have not noticed if this problem has been ongoing but seems it has.

I see in the link you post that you have the same issue.

I am ordering a product that has -
Item Code: 1001
Item Description: Pepper Bird Original

It seems in the example you posted that you also do not have the Item Code printed under the Item Code header but instead the Item Description only.

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5 Topic by larsblancohansen

(7 replies, posted in Accounts Payable)

When I print the PO, I am supposed to have the Item Codes in the left-hand side and then the Item Description. However, the item description is shifted all the way left and covering the column meant for Item code, which is missing. The headers are there but no space for the data.

Can someone help me get the Item Codes back into the printed PO?

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6 Topic by larsblancohansen

(2 replies, posted in Setup)

I installed FA with Danish language but have since changed the language to English under the 'Dispay Setup' menu item.

My problem is that the GL accounts are all named in Danish still. Is there a away to rename all the accounts into English according to the standard names used in the English installation?

Thanks

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7 Topic by larsblancohansen

(1 replies, posted in Accounts Receivable)

For a new installation for a new company, I have created a customer record and now I want to issue an invoice.
I use the 'Direct Invoice' method.

When I select the customer I get this error message: "The selected customer and branch are not valid, or the customer does not have any branches." It also does not show the lines where I would normally input the sold items.

I have tried creating a new customer as I would normally do it and I get the same error. I have tried meticulously creating a branch, although this is a feature I have not used before and generally do not need. This makes no difference.

Can anyone help?

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8 Reply by larsblancohansen

(19 replies, posted in Installation)

Thanks apmuthu,

I am back in!

Lars

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9 Topic by larsblancohansen

(19 replies, posted in Installation)

Hi guys,

I installed FA, opened several databases and use it for multiple companies.
I now need to add one more company and to do this I need to enter the initial company database. We used this initial company database for training so it has not been used for long time and I have no record of my password for this database.

I have tried accessing the user/password fields directly in the SQL database through the back office of my server but this does not work. There is no 'reset password' option if you key in the wrong password on the login screen.

Can someone offer a solution?

Thanks in advance.

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