1 Reply by pgnj

(14 replies, posted in Installation)

Have done all this.  No change, unfortunately.  Note that 'software upgrade' seems to do nothing.  'Force software upgrade' strips all data out of the sys_prefs table and er.. messes things up.

Will PM you php.ini and result of php -m.  My jailed chroot doesn't permit uname -a

With v2.3.13 I'm now seeing this error on logging in, which clears on page refresh.  No idea what this is about....
"Moved Temporarily
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, you@example.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log."

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2 Reply by pgnj

(14 replies, posted in Installation)

Thanks for your continuing help.

I've tried the Mercurial build.  Have now restored the pre-upgrade v2.3.11 and db.  Currently no php.ini since some settings there clearly interfere with sessions.  Would it help if I email you the phpinfo() report?

This is on a Cloud server, so I have no access to the  linux installation - other than my part of it in a chroot environment.  However, if you can point me to a setting / problem, I can get it addressed.

Language: English.  Extensions: Annual balance breakdown report, annual expense breakdown report, report generator.  They are all dispensible.

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3 Reply by pgnj

(14 replies, posted in Installation)

An upgrade didn't work, nor did restoring an old backup I thought should have fixed it.  This is getting seriously frustrating.  I have done a fresh install as follows:

1. Delete the whole FA directory
2. Upload 2.3.13 Mercurial version
3. Create a new database
4. Run install wizard, installing sample COA but no data

Running a report (list COA) fails with the same error - pdf file not found.

/tmp/error.log is showing me this:
[14-Jan-2013 10:51:53 UTC] 0:admin:JsHttpRequest.php:470: mb_convert_encoding() [<a href='function.mb-convert-encoding'>function.mb-convert-encoding</a>]: Illegal character encoding specified

Is this related / does it point to the problem?  What can be causing a completely fresh installation to fail?

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4 Reply by pgnj

(14 replies, posted in Installation)

Thanks apmuthu.  Do you mean, call ../install/index.php, as for a fresh installation?  This is not what the documentation tells you to do when updating.  What will this do to the existing database?

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5 Reply by pgnj

(14 replies, posted in Installation)

I've come back to this: no joy.

- Removed all application files except config.php and replaced with 2.3.13.  No improvement; indeed was unable to stay logged in in this version (a separate issue, no doubt)
- Removed all application files and replaced with a backup of 2.3.11.  Same error on printing.

I've checked file write permissions over and over and tested with new users, different browsers etc.  My hosting service has also looked it over.  There is no php.ini interfering with things.

Overall, it looks like the system is trying to read a file in ../company/0/pdf_files that it hasn't created.  There is no record of the file ever having existed.  No PHP errors are logged.

I've spent about 2 days poring over various bits of the reporting module, logs, file system etc and can't make any progress.  Without reports, the system is no use to me.  Do I need to get a clean copy of 2.3.11 and install that?

Or is there a setting in a config or include file that might fix this?

Thanks.

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6 Topic by pgnj

(14 replies, posted in Installation)

I've updated from 2.3.11 to 2.3.13 by overwriting the FA directory with the new files, leaving untouched any that were not updated.  Have renamed config.default.php to replace the old config.php.

Printer / PDF reports now give me a 404 error with this narrative:
The requested URL /company/0/pdf_files/50b8b67ed4b07.pdf was not found on this server.

I've tried restoring the old release, but this doesn't fix it.  Have checked permissions of /pdf_files: 777.

What have I lost or broken and how do repair it?  Many thanks.

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7 Reply by pgnj

(8 replies, posted in Dimensions)

Thanks - I've set dimensions and tags up, input journals.  Half a day later, I can't see how you get the information back out.  A suggestion from someone who knows would be very helpful.

Peter

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8 Reply by pgnj

(8 replies, posted in Dimensions)

Coming in late here...

I believe I've understood setting up dimensions and tags, and specifically the ability to combine tags and use them in multiple dimensions.  (I need this complexity for charity fund vs activity reporting.)  I do not see how tags are reported in any way and it doesn't seem to be documented.

Can someone point me to this or is it a case of adapting a query from somewhere?  Many thanks.

Peter

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