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A given customer has a credit balance showing on the account.  This is due to too many customer payments being recorded (I believe).  There should be an amount of $3.93 still owed by the customer. 

How do I remove payments so as to correct the credit balance to reflect the $3.93 that is actually owed?

Hi.  I would like to delete the current fiscal year and start over with a new one.  FA will not let me delete the current year.  It states, "Cannot delete this fiscal year because there are fiscal years before.".

My goal is to clear the GL of all 2018 transactions, of which there are few, and re-enter them.

I do not have a backup for the end of 2017 (I know, I know).

Are there other options?

Brief history:

Because revenue from a processed sales order (and subsequent delivery and invoice) hit the wrong bank account (went to Petty Cash instead of the intended bank), I needed to reverse the transaction.  I used the "Credit This" icon next to the customer transaction which effectively reversed all of the GL transactions except now I'm left with a debit balance in Petty Cash and credit balance in Accounts Receivables.  I allocated the available credit note for the customer but it did not seem to affect anything in the GL.

I planned to use the Payments option under Banking and GL, but I cannot figure out which GL accounts to use.  I've selected the customer to which payment needs to be made, selected the Petty Cash bank account to draw money from, and selected my AR account.  FA will not let me process this though.  It reports "Settled amount have to be positive number".

The only other option I can think of is to do a JE against Petty Cash and AR.  I'd rather not, hoping that there is simply a process I am not seeing.

Help