FrontAccounting forum — Customer Allocation Main - Can’t allocate a transaction

Re: Customer Allocation Main - Can’t allocate a transaction

2019-04-05T13:45:42Z

I think the best approach would be to enter journal entry on the current year to fix the customer's balance.

Thank you both very much. Cheers.

Re: Customer Allocation Main - Can’t allocate a transaction

2019-04-04T19:10:05Z

Or you can unclose the year, void the transaction, (optional: delete the journal entry that was created from closing the year before) then close the year again (which creates another journal entry).

Of course this will change your P/L for the year, so this might not be want you want to do. It may be preferable to leave the transaction alone, and use a journal entry in the current year to fix the issue.

Re: Customer Allocation Main - Can’t allocate a transaction

2019-04-04T18:08:38Z

Never close the year until you are absolutely sure it is correct.

So...
Roll back to backup before year close?

???? No other suggestions from me...

Re: Customer Allocation Main - Can’t allocate a transaction

2019-04-03T17:45:28Z

The problem I have is that this specific transaction belongs to last year, the balance for last year was already closed. How can I delete the whole transaction now?

Re: Customer Allocation Main - Can’t allocate a transaction

2019-03-05T00:19:34Z

So with what you stated, that part of the transaction may have been voided.

You can read about voiding a transaction here. After you have read it, try it out on your training company.

Backup your database

Its probably best to void the rest of that transaction and create a new sales order.

@apmuthu Any other suggestions?

Re: Customer Allocation Main - Can’t allocate a transaction

2019-03-04T23:30:26Z

After activating debugging, I get a database error: no debtor trans found for given params.

Re: Customer Allocation Main - Can’t allocate a transaction

2019-03-04T14:19:31Z

Hi, have you activated debug in config.php? Then try the operation again and see what error appears.

Anything in the error log?

Also helpful would be version number, php & MySQL ver and op system. Try on default theme too to eliminate theme issues.

Also worthwhile is to try on a separate clean installation to see if the issue can be replicated.

Customer Allocation Main - Can’t allocate a transaction

2019-03-04T13:43:39Z

Under customer allocation main, I have a specific un-allocated transaction on which when I try to allocate all I get is a blank page.

Has this happened to anyone here before?

For this specific customer a lot of transactions had to be voided, not sure if that is connected.

Thanks in advance for all the help.