FrontAccounting forum — Customers won't show after creating them

Re: Customers won't show after creating them

2018-04-13T01:04:24Z

Thank you very much!!!!!!

I unchecked the "Search Customer List" option in the Setup ->Company Setup screen and it now shows the drop down. I missed this because I never looked in the company setup, just tried to follow the rabbit trail for Customer operations in the Sales directory.

And yes, it is in black and white, plain as day, in the Wiki "Add and Manage Customers" near the bottom.

Thank you for taking the time to give me a complete (and now obvious) answer.

Re: Customers won't show after creating them

2018-04-12T23:49:39Z

I think you've enabled search in setup->company setup bottom right corner under User Interface Options:-

Short Name and Name in List
Search Item List
Search Customer List
Search Supplier List

Untick Search Customer List Update and you will see your customers
Or to use the search, tap the space bar enter the 1st character of the customer you are searching for.

Its all in the Wiki

Customers won't show after creating them

2018-04-12T21:36:41Z

This is a brand new install of FA 2.4.4 on a hosted server. No errors show after installation with debug turned on. Also Systems Diagnostics show all "OK" in green.

Started by selecting Sales -> Add and Manage Customers then entering a customer which shows the short name branch being created.

Select "new customer" and the list collapses to just "new customer" and never displays the short names ever. I can exit the program and and re-login and go to the customers screen and the only option is "new customer". When I checked the MySQL (Server version: 5.5.59-0+deb7u1-log - (Debian) Protocol version: 10) using phpMyAdmin, the data is in the four tables ( 0_crm_contacts, 0_cust_branch, 0_crm_persons, 0_debtors_master table).

No errors, just the sql select statement of:

SELECT debtor_no, debtor_ref, name, curr_code, inactive FROM 0_debtors_master WHERE (debtor_no='') ORDER BY debtor_ref

in the list of sql statements showing at the bottom of the screen.

Can anyone point me in the direction to troubleshoot this?