FrontAccounting forum — Customer invoice - Our Order No box always " 0 "

Re: Customer invoice - Our Order No box always " 0 "

2018-04-02T10:29:41Z

Again, please do not confuse Customer Payment with Payment Allocation to a Sales Invoice. The former is what is shown as zero in your reports (rightly so), whilst the latter appears only in a ledger printout for the customer. Remember that any one payment or credit note of a a customer can be allocated to one or more Sales Invoices / Sales Orders and hence the need for the mere "Payment" entry to be independent of any Sales Order.

Re: Customer invoice - Our Order No box always " 0 "

2018-04-02T09:19:40Z

In my previous attempt the 4th step was to do a payment allocation. So I think I have done what you have mentioned already.

I also did a " payment due within 10 days " sale same result. hoping the different approach would make a difference.

1) created " Sales Order Entry " for a customer with payment due within 10 days
2) Then added a " Delivery of Sales Orders "
3) Then " Invoice Against Sales Delivery "
4) Now if I go into "Customer Allocation Inquiry" under " Inquiries and Reports " it shows me a pending entry. There I can use the cash icon to add a payment.

5) After clicking the cash icon I'm at " Customer Payment Entry " page. There I allocate all and process the payment.

But no change " Our Order No " is still showed zero in customer payment printout

Re: Customer invoice - Our Order No box always " 0 "

2018-04-02T01:27:48Z

There is no Sales Order associated with a payment for the Payment Transaction.
Only when a payment allocation is made to a Sales Invoice, the corresponding Sales Order is tagged to the transaction.

Re: Customer invoice - Our Order No box always " 0 "

2018-04-01T21:46:59Z

yes it was a cash order

see the following images

https://ibb.co/evBRx7
https://ibb.co/mPeqPn

Re: Customer invoice - Our Order No box always " 0 "

2018-04-01T21:03:13Z

I cannot understand how you went from 3 to 4? Unless you made a cash sale?

After 3) Then " Invoice Against Sales Delivery " you have to enter a customer payment: because:-

before you can allocate a payment, there has to be a payment.

Re: Customer invoice - Our Order No box always " 0 "

2018-04-01T20:37:59Z

Yes, of course, it is a great program. Very straight forward, easy to setup and easy to learn as well. I have this small issue as Im new to accounting and learning

I followed these steps

1) created " Sales Order Entry " for a customer
2) Then added a " Delivery Of Sales Orders "
3) Then " Invoice Against Sales Delivery "
4) Finally " Allocate Customer Payments or Credit Notes " -> allocated all for the specific transaction.

Then when I check the box " Our Order No " shows Zero in " Customer Transaction Inquiry " -> " Customer Payment " printout.

But as I said before for the " Customer Transaction Inquiry " -> " Delivery Note " printout it shows the correct " Our Order No "

Alos if I add a customer payment as you said, It'll be double entry. Showing duplicate payment in " Customer Transaction Inquiry " with a new number in # column.

Cannot figure out what step im missing

Re: Customer invoice - Our Order No box always " 0 "

2018-04-01T19:52:07Z

Have you entered the customer payment?

FA is an excellent accounting program, but you do need to read the Wiki to get the most out of it.

Customer invoice - Our Order No box always " 0 "

2018-04-01T17:45:57Z

I'm planning to start a small business and decide to go with frontAccounting. Also, I'm new to accounting.

after few hours of trial and error now I figured out how to enter sales and supplier accounts.

But when I go into

Customer Transaction Inquiry -> select customer -> print the " Customer Payment " using the print icon the " Our Order No " box is always " 0 ".

But in " Delivery Note " it contains the correct order number in " Our Order No " box.

Is there a special config to be done or have I a step?