Not sure if this is a bug or a feature though

We have tried this on 3 different systems, and all fail.

When we go to the FA website and try the online demo, everything works normal.

One thing which we found quite unusual is that after entering a product code on the website, you have to press enter (keyboard enter) to retrieve the name and price.

On all 3 of our own systems we fill in the product code and the systems retrieves the name without the price....
Also after pressing enter no price.

What could be wrong?