Topic: Inactive modules even after activation

Dear fellows, good day

I have downloaded, installed, and activated some extensions. They show up but they are inactive (not clickable).
I am using FA 2.4.4, and the extensions i installed are:
- FrontHrm (Human Resource Extension)
https://www.dropbox.com/s/or07fmrihk7ffhg/FrontHrm%20-%20Inactive.png?dl=0

I installed a theme as well and also nothing showed up.
https://www.dropbox.com/s/xo4jrx7wdtdgkl8/Theme%20-%20Cannot%20Activate.png?dl=0

Am I missing something?
Kindly help.

Re: Inactive modules even after activation

You need to provide page permission to your login.   

Here is the procedure to provide it.

Goto Setup ->Access setup

Here select " Your role (System Administrator as main login access).  and scroll to end and there are some checkboxes, check them all. Each main checkbox will show some more by extending the list.

check them all and click "Save Role" 

Than logout and login again. You can able to access those pages.

Re: Inactive modules even after activation

Now it's working.
Many thanks kvvaradha for your help.

Re: Inactive modules even after activation

kvvaradha wrote:

You need to provide page permission to your login.   

Here is the procedure to provide it.

Goto Setup ->Access setup

Here select " Your role (System Administrator as main login access).  and scroll to end and there are some checkboxes, check them all. Each main checkbox will show some more by extending the list.

check them all and click "Save Role" 

Than logout and login again. You can able to access those pages.


Hello,

Having tried above all, I am just wondering is there anything else I can look at ?

I can install/activate the extensions, but I don't see them at all when I try to edit 'system administrator' role and tick the boxes.

I've done the process on 2.4.2 but I just don't see them at all, even after activating them for relevant companies etc.

Thanks in advance.

Re: Inactive modules even after activation

Hi, can you send a screenshot of installed extensions page please or list the dir contents of /modules/

Re: Inactive modules even after activation

poncho1234 wrote:

Hi, can you send a screenshot of installed extensions page please or list the dir contents of /modules/

Hello,
I think you are online, and so was trying to put some screenshots here.
But, how do I attach photos, never thought I won't have permission for that.

7 (edited by poncho1234 11/16/2018 08:43:15 pm)

Re: Inactive modules even after activation

??? imgur is free and post link on here

or

as I wrote list the contents of the dir /modules/

Re: Inactive modules even after activation

poncho1234 wrote:

??? imgur is free and post link on here

or

as I wrote list the contents of the dir /modules/


Hi,
Please see images below:

https://drive.google.com/file/d/17pAirET0T7vfjMQXupscb8YrQd4jGRBR/view?usp=sharing

https://drive.google.com/file/d/1cPv8cua22Rv9xQng21CCIDQiEhZG7y2P/view?usp=sharing

The contents of the \modules\ are as below:


index.php
rep_annual_expense_breakdown
rep_annual_balance_breakdown
_cache
import_items

Thanks a lot

9 (edited by poncho1234 11/16/2018 09:18:45 pm)

Re: Inactive modules even after activation

Ok, nothing seems to be wrong there.

You are logged into the company that you have activated them for?

The two reports do not require additional access, as long as you have access to "GL analytical reports and inquiries" in access levels

You should see the two reports by going to  - Banking and General Ledger -> General Ledger Reports

The 'import items' ext does require additional access rights, you should see... 'Import CSV Items' tick the box and another box will appear labelled the same 'Import CSV Items' save role and you should see a new menu item in 'Items & Inventory'

Re: Inactive modules even after activation

poncho1234 wrote:

Ok, nothing seems to be wrong there.

You are logged into the company that you have activated them for?

The two reports do not require additional access, as long as you have access to "GL analytical reports and inquiries" in access levels

You should see the two reports by going to  - Banking and General Ledger -> General Ledger Reports

The 'import items' ext does require additional access rights, you should see... 'Import CSV Items' tick the box and another box will appear labelled the same 'Import CSV Items' save role and you should see a new menu item in 'Items & Inventory'

I completely agree with you and have used it exactly as you mentioned in 2.4.2, but since I upgraded to 2.4.4 I don't see the options under user access where you tick the boxes for new extension.

Not sure what is wrong with my installation or extensions, but I have done everything like before and mentioned above, but I can't see those extensions in user access.

11 (edited by poncho1234 11/16/2018 09:54:05 pm)

Re: Inactive modules even after activation

As stated the two reports do not require additional access,

do you have access to the two reports? You should see the two reports by going to  - Banking and General Ledger -> General Ledger Reports

Re: Inactive modules even after activation

poncho1234 wrote:

As stated the two reports do not require additional access,

do you have access to the two reports? You should see the two reports by going to  - Banking and General Ledger -> General Ledger Reports


Hi,

I understand but I don't have access to these 2 either unfortunately.

13 (edited by poncho1234 11/17/2018 01:16:41 am)

Re: Inactive modules even after activation

???

But can you see the reports by going to  - Banking and General Ledger -> General Ledger Reports

Try to deactivate and then activate again

And send a screen shot of access role with system admin...you may have to take 2 or 3

Re: Inactive modules even after activation

poncho1234 wrote:

???

But can you see the reports by going to  - Banking and General Ledger -> General Ledger Reports

Try to deactivate and then activate again

And send a screen shot of access role with system admin...you may have to take 2 or 3

Hi,

Please see below images at below location.

https://drive.google.com/drive/folders/ … sp=sharing

I've tried removing, installing, removing a few times.
Even tried removing relevant folders from /modules/ via filezilla, but no change.

But, I can see "Annual Expense Breakdown" now in General Ledger reports.

This is driving me crazy now.

Re: Inactive modules even after activation

How many companies have you installed?

Are you logged on to the same company you have activated the ext's for?

Re: Inactive modules even after activation

poncho1234 wrote:

How many companies have you installed?

Are you logged on to the same company you have activated the ext's for?

Hi,

I have two companies, one is master one which controls every other company.

I have tried installing and activating the extensions on both the companies but I can't see them in either of them.

I've also checked access rights in both the companies, but I don't get emtpy tick boxes in either to tick the extensions.

Re: Inactive modules even after activation

Try deleting them completely and then re-installing, make sure you have debug on. This may give you more information when you install/activate exts.

Is your server setup with the necessary permisions?

Re: Inactive modules even after activation

Hello,

poncho1234 wrote:

Try deleting them completely and then re-installing, make sure you have debug on. This may give you more information when you install/activate exts.

Do you mean, delete them by deactivating them ?
Or delete them from ftp ?

Is your server setup with the necessary permisions?

I don't know where to check this as I am using the installation via web hosting services.

19 (edited by poncho1234 11/17/2018 04:02:59 pm)

Re: Inactive modules even after activation

No delete them using the red cross in 'Installed Extentions' after first deactivating them. Then check in the modules dir that they are all deleted

To prove your server, do a clean install of 2.4 and try installing extentions.

Re: Inactive modules even after activation

poncho1234 wrote:

No delete them using the red cross in 'Installed Extentions' after first deactivating them.

To prove your server, do a clean install of 2.4 and try installing extentions.


Hi,

I have deleted them as above many times and tried reinstalling but no change.

I would have done a fresh install but because this is production version for my company and I really do not want to take the risk.

In the /tmp/folder I see loads of .pkg files for extensions,  including the one I want. Should I delete them ? And try again ?
Below is the lastest error I get in error file.

function count_array().
[17-Nov-2018 14:27:36 UTC] 0:admin:maintenance_db.inc:186: Unhandled exception [0]: Call to undefined 

I had changed "count()" to "count_array" as I got this error while trying to install 2.4.4 on 7.2 php.

21 (edited by poncho1234 11/17/2018 04:24:33 pm)

Re: Inactive modules even after activation

Try lowering your php version


gj6n68 wrote:

I would have done a fresh install but because this is production version for my company and I really do not want to take the risk.

You need to know if your server settings are correct, you can either go through all php/ apache/ curl /etc settings individually or do a fresh installation, if everthing works in the fresh clean installation, then it's probably something you've done in the existing installation.
A fresh install of 2.44 in another directory will not affect your existing installation, it will prove if server settings are ok, and you can always use it as your 'Training company'

Re: Inactive modules even after activation

poncho1234 wrote:

Try lowering your php version


Hi,

Just done that after your msg and also when I read about it at below post:
http://frontaccounting.com/punbb/viewto … 199#p33199

Any idea how can I implement this CGI thing ? Do I need to speak to my host provider for it ?

23 (edited by poncho1234 11/17/2018 04:25:51 pm)

Re: Inactive modules even after activation

Please read post 21 first.

Do you have Cpanel? Google how do i change php version on my server

Re: Inactive modules even after activation

Hi,
I am with one.com and have lowered my php version to 5.6, but they've just confirmed that they do no allow CGI on their servers.

25 (edited by poncho1234 11/17/2018 07:23:21 pm)

Re: Inactive modules even after activation

And how is the clean installation?
To clarify:-

You only have to create a clean install of FA2.44 with default COA and language etc
You only need to prove that install ext's works or do not work on the new clean installation.